Order
How do I change my order?

Unfortunately, we can not change an order once it has been submitted. To make sure your name, phone number, address, other information and the item you purchase is correct before placing the order.

 

How do I cancel my order?

We strive to dispatch every order efficiently to meet the expectations of our valued clients.  We are not unable to cancel the order once order is placed.

 

What should I do if I receive the items are defective, damaged or incorrect?

Please contact us within 5 days as you receive the order, offering your order ID and photo of items. We will do our best to resolve your issue as soon as possible.

 

What should I do if I have missing item in my order?

If something is still missing, please contact us immediately.

 

Shipping

When will my order ship?

Orders will be processed within 1-3 business days （not include weekends and holidays) from the order date and shipped out the next day after processing.

 

How long does it take to receiver my parcel?

We will ship your parcel by 4PX, Postlink, Singapore Post, USPS and DHL. It depens on the weight, quantity and what kind of items you purchase.  Usually, it will take 1 to 12 days to arrive. Different couriers, different arrival days.

Do you ship internationally?

Yes, we can offer shipping to international locations.

 

What countries do you ship to?

At present, we can ship to United States Mainland, British, Germany, Canada, Australia. More shipping areas are updating. If you really inetersted in our items, but your country is not in our service areas, please contact us. Unfortunately, we do not ship to the following conutries: African countries, China, North Korea, Nepal, the Kingdom of Bhutan etc.

 

I'm in United States Minor Outlying Islands, can you ship there?

Unfortunately, we ship United States Mainland, except The United States Virgin Islands and The United Sates Minor Outlying Islands.

 

Payment Medthods

What payments do you accept?

We accept Paypal, Visa, MasterCard.

Promotion
How do I get promotional code or coupon?

There are so many ways to get promtional code or coupon for you.

1. We will send promotional code or coupon by email irregularly to you. So, please check your email box regularly. Don't miss it.
2. You can find coupons on the front page of our website.
3. Lucky Draw Event. If you are enough lucky, you can get 5%to 20% off or more coupon from the game.
4. Share the link of product or leave a review might get a coupon.
5. Please pay your close attention to our website, promotional events and new arrivals are updating all the time.

 

Other Questions

How do I contact CallToU service team if I have questions about items or something else?

Any questions, you can email to us: service01@calltou.com  

We will reply you within 24 hours except weekends and holidays.