Shipping policy
Free Shipping (Almost Countries) on ALL Orders:
We are delighted to offer free shipping on all orders to most countries.
Delivery Time:
We understand that timely delivery is important to you.
If shipped from a local warehouse, the estimated delivery time is 3–5 business days from the date of order.
If shipped from China, the estimated delivery time is 10–15 business days from the date of order.
Please note that during Chinese public holidays, logistics services are suspended, and shipments can only be processed after the holiday ends. We appreciate your understanding.
Shipping Partners:
To ensure reliable and efficient delivery of CallTou products, we collaborate with reputable logistics partners such as Amazon, USPS, and UPS. These partners will choose the carrier that they believe works best for delivering your order promptly.
Combined Shipping for Multiple Items:
We strive to consolidate the shipping of all items in your order to ensure they reach you simultaneously. However, please note that some products may be shipped separately due to variations in shipping options and availability. You will receive a shipment notification email once each item is dispatched.
Address Changes:
We understand that circumstances may change, and you might need to update the delivery address for your package. Unfortunately, once an order has been shipped and is en route, we are unable to modify the delivery address. We advise you to double-check your shipping address during the ordering process to avoid any inconvenience.
Incorrect or Different Products：
In the unlikely event that you receive a product different from what you ordered, please contact our dedicated customer support team immediately. You can reach us at service01@calltou.com, and we will promptly assist you in resolving the issue to your satisfaction.
We value your trust in CallTou products and strive to make your shopping experience as seamless as possible. If you have any further questions or concerns about our shipping policies, please do not hesitate to reach out to our customer support team for assistance.